Refund Policy
General Return Guidelines
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Return Window: Returns must be initiated within 30 days of your delivery date.
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Condition: Hats must be unworn, unwashed, and in brand-new condition. All original New Era/Brand tags and silver brim stickers must be attached. We cannot accept returns on hats with sweat marks, bent brims (that weren't designed that way), or missing stickers.
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Non-Returnable Items:
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Customized or "Flipped" items with personal modifications.
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Items marked as Final Sale or purchased during "Mystery Drop" events.
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How to Initiate a Return
To start your process, please visit our [Return Portal].
Return Shipping Address: [INSERT ADDRESS HERE]
Processing and Refunds
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Processing Time: Once your hat arrives at our warehouse, please allow 7–10 business days for inspection and processing.
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Refunds: Approved refunds will be issued to your original payment method. Please note that banks may take additional time to post the credit to your account.
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Exchanges: Looking for a different size or team? Exchange orders are processed and shipped after your original return is inspected.
Restocking Fee
A $10 restocking fee applies to all returns to cover the cost of shipping and specialized headwear packaging, unless you opted for "Package Protection" at checkout.
Damaged or Defective Returns
We take pride in our "flip." If you receive a hat that is damaged (e.g., crushed crown during shipping), please contact us immediately. If we receive a return that shows signs of wear or damage not previously reported, we reserve the right to deduct a restoration fee from your refund or reject the return.
Sale Items
Items purchased using a limited-time discount code or from the "Sale" section are considered Final Sale and cannot be refunded.
Did we make an error?
Our team works hard to ensure every "crown" is packed correctly. If we sent you the wrong size or the wrong team, we’ll fix it on us. Please contact us at support@hatflippers.com.
Need Help?
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Email: Reach us at support@hatflippers.com.
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Chat: Click the "Chat with us" bubble on our homepage.
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Contact Form: Fill out the form on our Help Center page.